VirealOne collaborates with global suppliers to ensure competitive pricing and diverse product offerings. Due to this partnership, shipping durations can vary between 2 to 30 days depending on the location of the supplier and the destination of the order. However, we strive to deliver your items as promptly as possible.

Yes, tracking information is provided for all orders. Once your order is dispatched, you'll receive an email containing tracking details, allowing you to monitor the progress of your shipment until it reaches your doorstep.

If your item hasn't arrived within the estimated delivery window, we understand your concern. Please reach out to our dedicated customer service team with your order details, and we'll promptly investigate the matter to provide you with a satisfactory resolution.

At VirealOne, customer satisfaction is our top priority. We offer a hassle-free 100% Satisfaction Guarantee. If for any reason you're not completely satisfied with your purchase, you have the option to return the item within 14 days of receipt for a full refund or replacement.

Initiating a return with VirealOne is easy. Simply send an email to returns@vireal.one within the specified return period, and our friendly customer service team will guide you through the return process, providing you with all the necessary instructions and assistance.

To ensure eligibility for a refund or exchange, returned items must be in like-new condition, with all original packaging and accessories intact. We kindly ask our customers to return items in the same pristine condition in which they were received.

While we strive to accommodate all returns, items that fail to meet our return standards may not be eligible for a refund or exchange. In such cases, our team reserves the right to refuse the return and provide you with further guidance on the matter.

Once we receive and inspect your returned item, refunds are typically processed within 5-10 business days. However, please note that the exact timeframe may vary depending on your financial institution's processing times.

We understand that returning items may incur additional shipping costs. However, we regret to inform you that we do not refund shipping costs for returns unless the item is defective or damaged upon arrival.

Yes, we understand that sometimes you may prefer to exchange an item rather than returning it for a refund. We offer exchanges for defective or damaged items to ensure your complete satisfaction with your VirealOne shopping experience.

If you receive the wrong item in your order, we sincerely apologize for the inconvenience. Please reach out to our customer service team immediately, and we'll work swiftly to rectify the issue by arranging for the correct item to be sent to you.

Yes, to provide our customers with added peace of mind, many of our products come with a warranty against defects. If you encounter any issues with your purchase, please don't hesitate to contact us, and we'll be happy to assist you in resolving the matter.

In the unfortunate event that your package is lost or stolen during transit, please accept our sincerest apologies for the inconvenience caused. Rest assured, our customer service team is here to assist you in filing a claim with the relevant shipping carrier and finding the best possible solution to ensure your satisfaction.

While we strive to offer flexibility to our customers, items discounted by 40% or more are considered final sale and, therefore, cannot be returned or exchanged. We kindly ask that you carefully consider your purchase before proceeding with the order.

If your package arrives damaged, we understand the frustration and disappointment this may cause. Please notify our customer service team within 72 hours of receipt, providing details and photographic evidence of the damage, and we'll promptly assist you in resolving the issue.

Yes, we understand that circumstances may change, and you may need to cancel your order. Customers are allowed to cancel orders within 4 hours of placement to accommodate such situations. However, please note that orders cannot be cancelled after they have been dispatched.

To cancel your order, simply reach out to our customer service team as soon as possible, preferably within the 4-hour window from the time of order placement. Our team will assist you in processing the cancellation and provide you with any relevant information regarding applicable fees or procedures.

At VirealOne, we strive to offer convenient payment options to our customers. We accept various payment methods, including major credit/debit cards (Visa, Mastercard), Apple Pay and PayPal, to ensure a seamless checkout experience.

No, we do not impose a restocking fee for returned items. Our priority is to ensure your satisfaction with your purchase, and we believe in offering a transparent and fair return process without any additional fees.